I am a professional kitchen and bath design & re-modeler in the bay area and over the Christmas weekend had a pair of reading glasses fall off my fathers head down the toilet as it was flushing. Needless to say on Tuesday we had water backing up. I called my own plumber, but of course he was scheduled at our job sites. I checked my neighborhood app and found Wayne Conyers Plumbing with pretty good reviews.
Needless to say, once I called i found out why. not only was the reception on the phone polite and professional. I was told “I’ll have a tech call you very shortly”. with in 5 minutes Jeff Conyers called to ask what i needed help with, he gave me an estimated time of arrival (which was noon) and he was there on time, performed the service required (snaking, with possible retrieval of object).
He then called me (i was at work, my guest were there) he explained what he did, the outcome, and then the office called for my payment. I received the invoice and receipt asap.
They were probably the best service I’ve received all year! Professional, polite, and quick. I felt the price was fair and I would use them again. In fact, I just asked them to contact my construction office to sign on for my projects!